Privacy Policy
Last Updated: 15th January, 2026
At VelvetCards, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- When you make a purchase or contact us, we may collect:
- Name
- Email address
- Billing information (processed securely via third-party payment providers)
b. Customization Content
Any text you enter while customizing a greeting card (such as names, messages, dates) is used only to generate your final digital product.
We do not share, or reuse your personalized content.
c. Automatically Collected Information
- When you browse our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
This data helps us improve our website and user experience.
2. How We Use Your Information
- We use your information to:
- Process and deliver your digital purchases
- Communicate with you regarding orders or support requests
- Improve our website, products, and services
- Prevent fraud and ensure platform security
We do not sell, rent, or trade your personal information to third parties.
3. Payments & Third-Party Services
All payments are processed through secure third-party payment gateways. We do not store or have access to your full payment details.
Third-party providers may collect and process your information according to their own privacy policies.
4. Cookies & Tracking Technologies
- We use cookies and similar technologies to:
- Remember user preferences
- Analyze website traffic
- Improve site performance
You can disable cookies through your browser settings, though some features of the website may not function properly.
5. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
- We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal or regulatory obligations
Customization content may be automatically deleted after order completion or retained temporarily for customer support purposes.
7. Your Rights
- Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent where applicable
To exercise your rights, please contact us using the details below.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after changes indicates acceptance of the updated policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please Contact Us
Address: Ahmedabad, Gujarat, India