Customer Service
We’re here to help make your experience smooth, simple, and stress-free. If you have questions about our products or need assistance with your order, you’ll find answers below.
How Can We Help You?
1. Orders & Downloads
- All products on VelvetCards are digital downloads.
- After successful payment, your customized card will be available for instant download
- You may also receive a download link via email
- Please ensure your email address is entered correctly during checkout
If you experience any issues accessing your download, Contact Us and we’ll assist you as quickly as possible.
2. Customization Support
Our platform allows you to personalize cards by editing text fields such as names, dates, and messages.
- Please note:
- You are responsible for reviewing all text before finalizing and downloading
- We are unable to edit designs or text on your behalf
- Once downloaded, changes cannot be made unless you repurchase the design
3. Technical Issues
Our platform allows you to personalize cards by editing text fields such as names, dates, and messages.
- If you experience technical problems such as:
- Customization tool not loading
- Download link not working
- Payment completed but file not available
- Please Contact Us with:
- Your order number
- Email address used during purchase
- A brief description of the issue
We will work to resolve the issue as quickly as possible.
4. Refunds & Cancellations
Due to the digital nature of our products, all sales are final.
We do not offer refunds or exchanges once a product has been downloaded.
- Exceptions may apply in cases of:
- Duplicate charges
- Technical errors preventing access to your file
For full details, please refer to our Terms & Conditions.
5. File Usage & Printing
- Our designs are provided for personal use only.
- Files can be printed at home or by a professional printer
- Print quality may vary depending on printer, paper type, and settings
- We are not responsible for printing errors or color differences
6. Frequently Asked Questions
Q: Will I receive a physical card?
No. All products are digital downloads only.
Q: Can I edit the design after purchase?
You can edit text before downloading. After download, edits are not supported.
Q: Can I use the design for commercial purposes?
No. All designs are for personal use only unless stated otherwise.
Contact Customer Support
If you need further assistance, feel free to reach out to us.
Support Hours: Monday–Friday, 9 AM – 6 PM IST
Response Time: Within 24–48 business hours
We appreciate your trust in VelvetCards and are honored to be part of your special moments.